Terms of Service

OptimPOS is a SaaS platform by Codidea Software, the trade name of Christian David Ramírez Montes, Colombian ID (C.C.) 1144067382, Cali, Colombia. In these terms, "OptimPOS" or "we" means that provider, and "the customer" means the business that subscribes to the service.

OptimPOS manages sales, inventory, customers, appointment scheduling, reports, and business operations, and includes automatic WhatsApp notifications. Some features depend on connectivity, compatible hardware, and your subscribed plan.

The customer is responsible for credential confidentiality and assigning proper permissions to staff. Activity performed from the account is considered authorized by the customer.

You may not use OptimPOS for unlawful activities, fraudulent record manipulation, impersonation, unsolicited communications, or any use that compromises platform security or stability.

Notifications are sent through Meta's WhatsApp Business Platform, from the customer's own number or from the OptimPOS number, which appears in WhatsApp as "OptimPOS". By enabling them, the customer agrees that:

• It will only notify people who have agreed to receive WhatsApp messages about their appointments, and it will keep proof of that consent.
• It will record that consent truthfully in OptimPOS and withdraw it as soon as the person asks to stop receiving messages.
• Messages are strictly service messages (scheduling, reminders, address, and feedback about the appointment). OptimPOS may not be used for promotional or bulk messages, or messages unrelated to a real appointment.
• The business details shown in messages, such as its name and address, must be real and match its activity.
• It will comply with the WhatsApp Business policy and applicable data protection law.

To protect the number's quality and other customers, OptimPOS may pause or suspend a customer's notifications without notice if it detects complaints, blocks, a high rate of unwanted messages, or any breach of this section or of Meta's policies. Meta may also limit or suspend numbers under its own policies.

For end-customer data, the customer is the controller and OptimPOS acts as processor. Processing is governed by our privacy policy, and data deletion follows the data deletion procedure.

Pricing, limits, and capabilities depend on the active plan. Subscription payments are processed by MercadoPago. Plan changes may affect capacity, module availability, and support conditions.

We make reasonable efforts to maintain high availability. Customers must follow proper connectivity and hardware practices. WhatsApp delivery depends on Meta's availability.

The customer may cancel its account at any time. We may suspend or cancel an account that breaches these terms, in particular the rules in section 5.

To the extent allowed by law, OptimPOS is not liable for indirect damages, lost profits, or losses derived from misuse, misconfiguration, third-party disruptions (including Meta, MercadoPago, and internet providers), or the suspension of notifications due to a customer's breach.

These terms are governed by the laws of the Republic of Colombia. For legal or contractual inquiries, email contact@optimpos.com or call +57 318 539 4418.